CRM - Customer Relation Management
What can Bysoft do for your CRM application?
Choice of your CRM solution:
Packaged solution or tailor-made application? Why choose a proprietary solution when the Open Source products are today widely recognized and supported?
Configuration and Development of your CRM solution
How to organize the information? Who are the actors? How is the information distributed? What are the dashboards to follow up?
Evolution and maintenance
of your CRM system on our platform in ASP mode (Service Provider Application) or on yours
Training
of your teams to the use and the configuration of the implemented solution
Our CRM systems are based on:
CRM systems offer technical solutions allowing the strengthening of the communication between your company and its customers.
Pre-sales
Marketing, which consists in analyzing the market, meaning the customers needs and how to approach the prospects. The analysis of the information about the customers helps the company to review its products ranges in order to comply with their requests more precisely. The Enterprise Marketing Automation (EMA) also consists in automating the marketing campaigns.
Sales
The Sales Forces Automation (SFA) consists in providing guiding tools to the sales people in order to help them in their prospecting approach (management of contacts and appointments and follow-ups, but also assistance to the elaboration of commercial proposals...).
Customer Service Management
Customers like feeling known and appreciated by the company and do not accept repeating at each contact the history of their relation with the company.
After-sales services
Consisting in providing customer support, particularly via the setup of call centers (or help desk, hotline) and the release of online information of technical support.
New technologies enable companies to better know their customers and obtain their trust and loyalty by using information concerning them, in such a way they understand their needs better and consequently comply with their expectations more effectively.
Developing loyalty with a customer is 5 times cheaper than approaching a new one!
We provide you with the most innovative technologies while facilitating exchange and management of customers information in the company.
Case Study
ActWeb - Tailor-made CRM solution dedicated to the call center for management of the leads
Application of Customer Relationship Management (CRM) configurable for all types of products and business. An application with an Internet architecture, hence multi-sites...